We are delighted that we are re-opening our self-catering cottages from 3rd December and in line with current guidance may accommodate guests who are travelling from tier 1 and 2 areas and able to meet requirements on household mixing etc during their stay. We have some late availability during December as a result of cancellations due to tier restrictions and our booking calendar for 2021 is open.
If you need to cancel a reservation due to restrictions we are happy to either defer your booking or refund in full (see more details below). Whilst we already have an excellent reputation for cleanliness, we have instigated further measures to ensure our accommodation is as safe as possible during these uncertain times – follow this link here for more info. For more details on our cottages see here and give us a call to discuss your needs.
Our B&B remains closed for the meantime. We love welcoming B&B guests to West Heath Barn and aim to offer a highly personal home-from-home stay. This is hard to do within the guidelines for social distancing and we would prefer to re-open when we can offer our guests the standard of stay we have delivered in the past.
Should you need to defer your booking we will not ask you to commit to an alternative date and will simply provide a credit of any monies already received against another booking within the next 12 months (this will be extended if the situation takes longer to resolve than currently predicted). If this is not possible or appropriate then we will happily provide a refund.